Badawi Coffee – Return Policy for Defective Products
At Badawi Coffee, we take pride in the quality of our products and want every customer to be fully satisfied with their purchase. If you receive a defective or damaged item, we’ll make it right.
Defective or Damaged Items
If your product arrives defective, damaged, or not functioning as expected, you may request a return or replacement within 30 days of delivery.
How to Start a Return
Please contact us through one of the following:
- Email: support@badawicoffee.com
- Contact Form: badawicoffee.com/contact
Include:
- Your order number
- A brief description of the issue
- Photos or video showing the defect (if available)
Our support team will respond with return or replacement instructions.
Return Shipping
If the item is confirmed defective:
- Return shipping is free
- A prepaid shipping label will be provided
Refunds & Replacements
Once the defective item is received and inspected:
- You may choose a full refund to your original payment method, or
- A replacement product at no additional cost
Items Not Covered
This policy does not apply to:
- Damage caused by improper use, accidents, or modifications
- Normal wear and tear
- Consumable coffee products that have been opened unless they arrived spoiled or damaged
Questions or Support
We’re here to help. Contact us anytime at:
support@badawicoffee.com